FAQ

WHAT ARE THE PAYMENT METHODS AVAILABLE?

Payment methods that can be used are all major credit card providers: Visa, Mastercard, American Express and our payment gateway partner Paypal.

HOW QUICKLY ARE ORDERS DELIVERED AFTER SHIPMENT?

Due to high demand your product may take up to 10-20 business days to arrive. We source products from all over the world to bring you the best offers and the lowest prices. This means sometimes you have to wait a little longer to get your order but it is always worth it!

Most of our products are unique and can come from all over the world, and some are made to order. Due to the nature of this items might arrive in multiple packages and/or at separate times even though you are only paying one shipping fee per order.

HOW CAN I TRACK MY ORDER?

The tracking number associated with your order will be sent in your shipping confirmation email. If you didn’t receive, or cannot find your shipping confirmation email, please contact us and we will send you your tracking number directly.

CAN I CHANGE OR CANCEL MY ORDER?

Orders are processed very quickly to ensure the fastest delivery possible. Because of this, an order usually cannot be changed or canceled once it has been submitted. Please be sure to check all information very carefully before placing your order. If you discover a mistake, please contact us and let us know asap.

MY ORDER HAS ALREADY SHIPPED. CAN I HAVE THE DELIVERY ADDRESS CHANGED?

The shipping address for orders that are already on their way to you cannot be changed by our fulfillment center. We are not able to change delivery addresses once an order has been shipped.

CAN I RETURN OR EXCHANGE AN ITEM I’VE PURCHASED?

Please see our Refund, Return and Exchange page. If you need to return an item or exchange it, just contact us and let us know the reason, and we’ll help right away.

WHAT IF I ORDER SOMETHING THAT’S OUT OF STOCK?

We work very hard to prevent this from happening. Occasionally, however, orders might slip through that contain out-of-stock items. In these cases, out-of-stock item(s) or your entire order may be canceled; you will, of course, receive a refund to your credit card for any items that cannot be shipped. Our fulfillment center will also contact you to let you know that your order has been modified.

FAQ